Inside Sales Representative in Milwaukee, WI at Crown Services, Inc

Date Posted: 10/14/2021

Job Snapshot

  • Employee Type:
  • Location:
    8058 North 87th Street
    Milwaukee, WI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

This position is accountable, under the direction of the Inside Sales Manager for customer service and processing of all related paperwork. This position serves as a customer contact and shares teamwork responsibility with the Outside Sales Representative, Sales Management, and most importantly your fellow inside sales representatives in servicing accounts while following established procedures.

Major Duties:

Provide timely, effective customer service, including pricing inquiries, checking inventory, entering sales orders, and negotiation selling with the customer to land the order.

You will be asked technical questions about different grades, tolerances, and properties of aluminum that you will refer to technical information to provide answers.

Determine proper GP margin with the Inside Sales Manager needed for customer while keeping in mind HPM goals and objectives.

Prepares written and/or faxed quotations as necessary.

Gather and distribute marketing, or customer spec information.

Follow up on quotations daily, and learn to probe customers for additional feedback.

Handle any customer complaints, and pass along information to the appropriate departments for further review, and Return Authorization and/or credit as necessary.

Participates in meetings as requested by management.

In many aspects this job is reactive to the customer's needs, however, house accounts that are outside the boundaries of our current outside sales staff are handled completely by the inside sales team. The confidence to outcall those customers in a proactive manner is essential to your success in building relationships with those accounts. Strong relationships - increase sales = healthy commission checks.

Job Requirements

1st shift 8am-5pm