Call Center Agent in Frankfort, KY at Crown Services, Inc

Date Posted: 2/3/2020

Job Snapshot

Job Description

  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Upsell products and services
  • Complete call logs and reports
  • Other duties as assigned

Job Requirements

 Crown Services is looking for call center agents for our client in Frankfort, Ky. Pay $10 to $12 an hour.


  • High school diploma or equivalent
  • Proficient in relevant computer applications
  • 1-3 years of experience in a call center environment
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills

Crown Services is an Equal Opportunity Employer