Call Center Specialist in Fairfield at Crown Services, Inc

Date Posted: 5/4/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    5653 Union Center Drive
    Fairfield
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    5/4/2020

Job Description

Call center-will be taking outbound/inbound calls

Job Requirements

  • Manage call center representatives and call performance
  • Perform call center follow-up
  • Perform other call center duties
  • Prepare call center performance reports
  • Report daily call center stats
  • Assist with supporting call-center
  • Selling services to consumers who call the call center
  • Maintain call center database by entering information on every call
  • Provide support for call center agents on escalated calls
  • Provide backup call center management
  • Plan for call center technologies
  • Receive inbound calls from customers
  • Impacting call center performance to management
  • Lead an exceptional call center team
  • Manage the daily call center operations
  • Resolve inbound customer calls regarding account
  • Maintain call center database by entering information
  • Define inbound call readiness state
  • Processing customer transactions in a call center environment
  • Maintain call center database by recording call outcomes and disposition