Collections Specialist in Louisville, KY at Crown Services, Inc

Date Posted: 9/10/2020

Job Snapshot

Job Description

Crown Services in JTown is very excited to accept applications for a Collections Specialist career opportunity in Middletown! Join a team of dedicated professionals committed to providing resources and support options to resolve personal debt, and help those in default find solutions that work for them! 


The shift is:

Monday-Thursday 9:00am - 5:30pm and Friday 8:00am - 4:30pm 


Monday-Thursday 11:30am - 8:00pm and Friday 8:00-4:30


Pay is $16.16 per hour!

While on assignment as a Crown Jewel, enjoy such benefits as weekly pay, direct deposit or pay card, full ACA accredited health, dental & vision coverage options, as well as the ongoing support of your Crown Services team, who advocate for your success! 


Job Requirements

During a typical shift, the Collections Specialist can expect to:

  • Contact defaulted borrowers by telephone and/or automated dialing system

  • Negotiate terms for repayment of debts within the limits of the law, regulations, policies, and procedures governing the collection of defaulted accounts

  • Contact third parties, such as listed references, by telephone in an attempt to obtain location information helpful in collecting defaulted debts

  • Employ persuasive speaking techniques, superb customer service skills, and call control techniques

  • Counsel borrowers on methods of repayment, how to resolve the default, and avoid re-default. 

  • Document in the borrower's record all contacts and attempted contacts, as well as all relevant collection activity

  • Research account history; check imaged documents and use other resources to locate borrowers

Successful candidates will have demonstrated in their work history:

  • Excellent telephone communication skills

  • Excellent listening skills

  • Applying knowledge and utilizing available research resources in order to understand and assess various situations, as well as to effectively and/or creatively solve problems 


Prerequisites of this career opportunity include:

  • High school diploma or equivalent certification 

  • Six (6) months of call center experience preferred

  • Strong oral/written and interpersonal skills as well as computer experience

  • Previous experience in debt collections, sales, or student loan servicing preferred

  • Experience using automated dialing system preferred 

  • Working knowledge of student loans preferred 

Must be 18 years of age or older, and eligible to work in the US. Crown Services, Inc. is an Equal Opportunity Employer M/F/D