Customer Service Representative in Cincinnati, OH at Crown Services, Inc

Date Posted: 11/19/2019

Job Snapshot

Job Description

This position is for a Direct Hire for qualified Customer Service individuals. that receives inbound telephone calls regarding client issues or questions in regards to the use and servicing of their IID device. The person chosen for this position will receive training in customer relations, the phone system, processes and procedures, and tracking software. This position is just right for the individual with customer service or tech support experience who is patient, empathetic and likes to problem solve. It does require someone who has good computer and customer service skills.

Job Requirements

SCHEDULE:

Sunday-Saturday with hours between 11:30am - 11pm (8 hour schedules- working 4 week days & 1 weekend day)

SKILLS & SPECIFICATIONS:

•         Excellent communication, customer service, interpersonal and typing skills.

•         Ability to work efficiently and effectively in a multi-task high call volume environment.

•         Strong oral communication skills including active and empathetic listening.

•         Effective and accurate decision-making skills.

•         3-5 years in Call Center Customer Service role or Tech Support (Preferred)

•         Demonstrated successful telephone service techniques specifically with troubleshooting, issue resolution, de-escalation and sales support in customer service.

•         Proficient in Microsoft Office: Word, Outlook, Excel.

•         Bilingual is a plus (with an additional pay differential)

EDUCATION:

•         High School Diploma or GED, Associates or Bachelor’s Degree preferred

OTHER:

•         Competitive Pay with Bonus Opportunities

•         Benefits

•         401K

•         Equal Opportunity Employer