Customer Service in Cincinnati, OH at Crown Services, Inc

Date Posted: 2/6/2020

Job Snapshot

Job Description

Major Responsibilities:

Answer multi-line phone and redirect as necessary/

Provide exceptional customer service by responding to inbound customer calls and emails/

Build rapport with each customer. Actively listen to customers' requests and inquires.

Educate customers about features and benefits of product offering - suggesting additional products when appropriate.

Present price, credit, and terms in accordance with standard procedures.

Investigate and resolve customer issues with shipments (incorrect shipments or damaged goods 

Job Requirements

  • Answering inbound calls from customers
  • Demonstrate excellent customer service skills
  • Retain current customer base by providing excellent customer service
  • Track all customer service requests and queries
  • Taking first call from customers
  • Answering customer queries and enquiries via telephone and email
  • Assisting with customer service issues
  • Helping customers and providing an excellent customer experience
  • Providing outstanding customer service at all times
  • Processing customer orders for all customer types
  • Delivering excellent levels of customer service
  • Share customer knowledge and solve customer enquiries
  • Taking customer orders & dealing with general customer queries
  • Handling both inbound & outbound calls and providing high quality customer service
  • Take ownership of solving customer issues through proactive customer service
  • Operating via telephone to contact customers
  • Deliver a high quality customer service to all customers and call handling standards
  • Answering technical queries via phone call and email from customers and all departments
  • Achieving sales and customer service related targets
  • Demonstrate an exceptional level of customer service