Loan Servicing Rep in Louisville, Ky at Crown Services, Inc

Date Posted: 9/1/2020

Job Snapshot

Job Description

Loan Service Rep Needed! TEMP TO HIRE !!!

Monday - Friday (Mon-Thurs 11 am - 7:30 pm, Fri 8 am - 4:30 pm)

Job description includes but not limited to:

*Receiving inbound and outbound calls to borrowers manually and through predictive dialer

*Educating borrowers on available repayment 

*Demonstrating excellent listening skills and utilizing available resources in order to understand and assist borrowers

*Excellent communication via telephone and e-mail

*Utilizing excellent customer service skills and call control techniques

*Calming upset borrowers and and addressing challenging situations appropriately

*Documenting borrower history accurately

*Consistently meeting attendance, punctuality, and time management skills


Benefits of the position include but not limited to competitive pay, weekly pay, health care insurance offered, paid time off for those who qualify AND POTENTIAL TO BE HIRED WITH STATE!


NO COLLECTIONS INVOLVED IN THIS POSITION!


Crown Services is an Equal Opportunity Employer M/F/D





Job Requirements

Must have call center experience

Must have excellent communication skills

Must have customer service experience

Experience in loan servicing preferred